ISLAMABAD – August 8, 2025:
Serious concerns have surfaced over the performance of the National Database and Registration Authority (NADRA), with nearly 20,000 complaints lodged nationwide regarding delays, corruption, and unwarranted objections in the issuance of Computerized National Identity Cards (CNICs).
According to a report submitted by the Ministry of Interior to the National Assembly, a total of 19,901 complaints were registered against NADRA last year, highlighting persistent issues within the system meant to deliver a basic public service.
The report breaks down the complaints into three major categories — delays in processing, allegations of corruption, and unnecessary objections or document demands — all of which have left citizens frustrated and without identity cards for extended periods.
Karachi Tops the List of Complaints
Out of the 13,500 complaints related to delays alone, Karachi accounted for the largest share with 7,872 cases, followed by Multan (2,605), Lahore (1,313), Sargodha (344), and 471 cases combined from Islamabad, Azad Kashmir, and Gilgit-Baltistan.
Karachi also reported the highest number of complaints regarding unnecessary objections and extra documentation requirements, with 3,940 cases. Other cities included Multan (638), Sargodha (612), Gwadar and Quetta (291 combined), and Sukkur (151). Interestingly, Lahore and Peshawar reported no such cases in this category.
Corruption Complaints Raise Alarms
Corruption allegations also paint a troubling picture. NADRA offices in Karachi again saw the highest number of such complaints, with 254 cases, while Multan reported 37, Lahore 26, Peshawar 33, Quetta and Gwadar 14, and Sukkur 20.
Disciplinary Action Taken — But Is It Enough?
In response to the growing outcry, the Ministry of Interior confirmed that disciplinary proceedings have been initiated against 131 NADRA employees, with 39 already dismissed from service following internal investigations.
However, lawmakers and citizens alike remain skeptical about whether these steps are enough to address deep-rooted issues within the system. The report underscores the urgent need for NADRA to reform its service delivery model, strengthen transparency, and hold officials accountable to ensure citizens no longer face unjust hurdles in obtaining something as fundamental as a national identity card.
As the situation unfolds, public trust in NADRA and in the government’s promises to deliver fair and efficient public services hangs in the balance.
